1. Scope + who we mean by VoF250
“Voices of Freedom 250,” “VoF250,” “we,” “us,” and “our” refer to the organization or entity operating the applicable VoF250 website, event, program or payment flow. This Privacy Policy applies to information collected through official VoF250 websites and forms, MyVoF250 accounts, Houston event operations, Veterans Village, Mission Forward, Honor Pass, ticketing, contributions, sponsorships, volunteer/provider workflows, and communications that link to this policy.
Third-party services or websites may have their own privacy policies. When you leave a VoF250-controlled experience, the third party’s terms apply to its service.
2. Information we may collect
Depending on how you interact with VoF250, we may collect: name, email, phone, mailing or billing information; account credentials and profile information; organization, employer, VSO or provider details; ticket and event registration information; Veterans Village or Mission Forward participation information; Honor Pass eligibility/claim information; transaction amounts, Stripe checkout references and receipt links; support correspondence; volunteer or staff information; and information you choose to provide through forms, surveys or event operations.
Veteran profiles and story/voice experiences can involve information that is personal or sensitive. We seek to collect only what is reasonably needed for the selected experience, connection, verification, preservation or operational purpose. Participation in storytelling is voluntary.
3. Payment information
Online card payments are processed through Stripe. Card numbers and card security codes are entered into Stripe-controlled payment interfaces; VoF250 does not intentionally store full card numbers or CVC values in its application database. We may retain transaction identifiers, payment status, amount, customer contact information, line items, receipt links, refund status and related metadata needed for accounting, fulfillment, fraud prevention and customer service.
4. Cookies, sessions + technical information
We use cookies or similar session technologies to keep users signed in, protect private staff areas, maintain account state and support secure site operation. We may also receive standard technical information such as IP address, browser/device type, timestamps, referring pages, error logs and security signals. If analytics or advertising technologies are added later, this policy and any required consent mechanisms should be updated before those technologies are used.
5. How we use information
We may use information to provide the website and events; create and secure accounts; process and reconcile payments; issue tickets, credentials and receipts; administer Honor Pass sponsorships and claims; operate Veterans Village and Mission Forward; respond to custom package requests; support check-in, safety and accessibility; communicate service information; prevent fraud/abuse; maintain records; improve programs; comply with law; and protect VoF250, veterans, participants, partners and the public.
Where you separately opt in to promotional communications, we may use your contact information for those communications. Transactional or service messages—such as receipts, account security notices, ticket delivery or a response to your request—are not treated as optional marketing.
6. Donor + sponsor privacy
VoF250 does not sell or rent donor lists. A donor or sponsor may request not to be publicly recognized. Anonymous recognition does not prevent VoF250 and its service providers from retaining information needed to process the payment, maintain legally required records, prevent fraud and provide customer support.
We do not automatically disclose the identity or personal information of a veteran who receives an Honor Pass to the person or organization that funded the pass.
7. When we may share information
We may share information with service providers that perform functions for us, including payment processing, hosting, database/authentication, email delivery, file storage, security, credentialing, event operations, professional advisors and similar support. These providers receive information as reasonably necessary to perform their services.
We may also disclose information when required by law, legal process or governmental request; to investigate fraud, security or safety issues; to enforce our agreements; in connection with a business or organizational restructuring; or with your direction or consent. Information intentionally published by you in a public area is public.
8. Veteran stories, recordings + public content
Submitting a story, recording, photograph or other material does not by itself authorize every public or commercial use. Public preservation, publication, licensing or promotional use of a veteran’s voice, likeness or story should follow the specific release, consent and editorial controls presented for that experience. Those specific permissions govern if they differ from this general policy.
9. Retention
We retain information for as long as reasonably necessary for the purpose collected, including event operations, account administration, preservation work, contractual obligations, financial/audit records, legal requirements, dispute resolution, fraud prevention and security. Payment and accounting records may need to be retained even after an account-deletion request. When information is no longer reasonably needed, we may delete, de-identify or archive it in accordance with applicable requirements.
10. Security
We use administrative, technical and organizational safeguards designed for the sensitivity of the information involved, including access controls, signed sessions, encrypted transport in production, restricted staff access and third-party payment processing. No system can guarantee absolute security. Please use a unique password and notify us promptly if you believe an account or payment has been compromised.
11. Your choices + privacy requests
You may ask to access, correct or delete certain personal information, subject to identity verification and legal/operational exceptions. You may also opt out of optional marketing communications. Depending on where you live, applicable law may provide additional rights concerning access, correction, deletion, portability, restriction or objection to certain processing. We will evaluate verified requests under the law that applies.
Send privacy requests to partners@voicesoffreedom250.com. Please do not email card numbers, passwords, government identification numbers or other unnecessary sensitive information.
12. Children
The website is not directed to children under 13 and we do not knowingly seek personal information from children under 13 through general website account or payment flows. Event attendance by minors may be subject to parent/guardian and venue rules. If you believe a child provided information improperly, contact us.
13. Changes + contact
We may update this policy as programs, vendors, law or technology change. Material updates will be posted with a revised date and, when appropriate, additional notice.
Questions: partners@voicesoffreedom250.com · +1 (346) 860-2578.